Weather-station Blues

kitaro · Unread post by **kitaro** » Fri 18/02/2011 08:57

does any one know if
weatherdata.co.nz
has a parent company anywhere e,g USA ?
I am having major problems trying to get repairs done to the ISS board - battery holder joint to be re soldered and ICAp replaced.
After 2 weeks no one from their service dept has even contacted me about the fault. I mean how hard it is for someone to ring ?
Have been dealing with their so called Customer Relations Manager.
They don't know what the words Customer service means !
Is there another company I can get parts from ?

I strongly advise people not to deal with
weatherdata.co.nz
their service is non existent

David · Unread post by **David** » Fri 18/02/2011 09:33

I bought my station from there, fast order processing and delivery, but never had to send in for repairs, and am dreading the day this may happen.

Another member on this forum, Jamie, had to send his in for repairs and they held in for about 2 months. so yes, their repair services do seem poor and slow!

Tornado Tim · Unread post by **Tornado Tim** » Fri 18/02/2011 09:38

kitaro wrote:does any one know if
weatherdata.co.nz
has a parent company anywhere e,g USA ?
I am having major problems trying to get repairs done to the ISS board - battery holder joint to be re soldered and ICAp replaced.
After 2 weeks no one from their service dept has even contacted me about the fault. I mean how hard it is for someone to ring ?
Have been dealing with their so called Customer Relations Manager.
They don't know what the words Customer service means !
Is there another company I can get parts from ?

I strongly advise people not to deal with
weatherdata.co.nz
their service is non existent

Many People already agree with you on weatherdata's service!

http://www.archertradingpost.com/ is a good place for parts, they are away until the 20th though.

tgsnoopy · Unread post by **tgsnoopy** » Fri 18/02/2011 12:53

Hmm, I bought in some of the Caps in Jamie's station which are still in stock. I was slack and never quite got around to going over and changing them.

If it's simply a case of resoldering a connection and replacing the caps, I may be able to help.

Send me a PM, I'll dig out the caps later.

kitaro · Unread post by **kitaro** » Fri 18/02/2011 15:17

hi folks
Why arent I getting email address from your replies ? Myemail address is right in my profile
Snopy what is a pm ?
Karl

Orion · Unread post by **Orion** » Fri 18/02/2011 16:03

Hello, kitaro - just to say a "PM" is a "Private Message" - see the option on the right-hand side beneath a poster's name & details? - have never used it myself but no doubt it's self-explanatory. Best wishes.

NZ Thunderstorm Soc · Sun 20/02/2011 11:59

I suppose you mean "Weather" station blues? ...unless that is the name of a brand of weather stations?

JohnGaul
NZThS

jamie · Unread post by **jamie** » Sun 20/02/2011 13:01

kitaro wrote:After 2 weeks no one from their service dept has even contacted me about the fault. I mean how hard it is for someone to ring ?
Have been dealing with their so called Customer Relations Manager.
They don't know what the words Customer service means !
Is there another company I can get parts from ?

I strongly advise people not to deal with
weatherdata.co.nz
their service is non existent

I had major problems with them through the spring last year too. I lost over 2 full months of data because they were so incompetent at getting simple things done. I ended up just hounding them each day and pressuring them because otherwise nothing got done. Lost a lot of faith in them.

kitaro · Unread post by **kitaro** » Wed 23/02/2011 09:48

i have tried
http://www.archertradingpost.com/
They dont even respond to emails.
I am guessing they dont send to nZ

Must be another place in NZ I can get parts from surely !
I have asked weatherdata.co.nz
to send my parts back so I need to source fromdifferent company - I will not deal with weatherdata.co.nz
My station has been out of action for a month now

tgsnoopy · Unread post by **tgsnoopy** » Wed 23/02/2011 11:43

Have you considered asking in a US weather forum if someone knows a reputable repairer they could assist you securing parts from?

The caps are easy, I just tack them on to other orders. Sadly it's the specialised stuff I can't get that may be your downfall.

kitaro · Unread post by **kitaro** » Thu 24/02/2011 09:24

Have posted request for information on http://www.weather-watch.com/smf/index. ... ,16.0.html before for names of suppliers and have just done so again.
Also advised people of poor quality of Davis weather stations maybe someone at Davis will read and take note!
Looks like there is only one agent for Davis in NZ just shows what happens when there is a monopoly in place.
My station parts were returned from Tauraunga if return address on box was correct.
So does weatherdata.co.nz send stuff to Tauranga for repair ?

tgsnoopy · Unread post by **tgsnoopy** » Thu 24/02/2011 09:59

kitaro wrote:So does weatherdata.co.nz send stuff to Tauranga for repair ?

Not that I am aware of. If you have a full address up here I'd be interested to know what it was.

Note: Not appropriate to post it publicly here, suggested sending it via PM.

Tornado Tim · Unread post by **Tornado Tim** » Thu 24/02/2011 11:16

tgsnoopy wrote:
kitaro wrote:So does weatherdata.co.nz send stuff to Tauranga for repair ?
Not that I am aware of.

Yea I dont think they send stuff to Tauranga they fix it onsite from what I understand.

But I remember seeing a "Davis Instruments NZ" being located in Tauranga.

Google Map Search "Davis Instruments NZ" and it will come up with an address (however its very unspecific).

tgsnoopy · Unread post by **tgsnoopy** » Thu 24/02/2011 22:07

Wow, I knew the occupants of that house 30 odd years ago. In fact most of my family expected my brother to marry one of the girls living there.

I live not too far from there so I may do a cold call and see what I can find out.

kaimaikid · Unread post by **kaimaikid** » Sat 26/02/2011 13:41

They do have a parent company that Zoe works under - Scottech

Phone +64 7 847 0646 Fax +64 7 847 0647

Website www.scottech.net

Physical Address 89 Colombo Street, Frankton, Hamilton, New Zealand, 3204

Postal Address 89 Colombo Street, Frankton, Hamilton, New Zealand, 3204

as that is where I purchased my first one the Ricky now haves.....

best of luck

Tornado Tim · Unread post by **Tornado Tim** » Sat 26/02/2011 13:57

I thought Zoe is scottech as well as they are in the same building......

kaimaikid · Unread post by **kaimaikid** » Sat 26/02/2011 14:53

No - Davis is ran as a separate business and she works from home

Tornado Tim · Unread post by **Tornado Tim** » Sat 26/02/2011 15:23

kaimaikid wrote:No - Davis is ran as a separate business and she works from home

She was in the office when me and Jamie went there, Scottech was just in the office next door.

kaimaikid · Unread post by **kaimaikid** » Sat 26/02/2011 21:55

Strange as Scottech's manager told me when I recently purchased my station that the two interests are being run as separate businesses and that Zoe does most of her work from home - maybe he got it wrong??

Anyways doesn't change the fact that Scottech is the parent body and the official NZ importer - so if you need to go higher you will have to deal with Davis direct.

kitaro · Unread post by **kitaro** » Sun 27/02/2011 18:44

the adress on the box parts came back in is

Kiatonics
electronic design an manufacture
po box 8231
11 cypress st
judea
Tauranga

maybe it was just a box that was spare
Zoe seems to be a one man band as it were/ If she is not there phone is not answered or email responded to.

Anyway I have had the battery holder resoldered to board - done while I waited- no charge !
This firm in Petone will solder the supoercap on when I get it as well.
Now thats excellent service.
The firm is tisco/Hanlons Petone

kitaro · Unread post by **kitaro** » Sun 27/02/2011 18:58

Hi tgsnoopy
Are you able to send me a supercap please.
I will make payment direct to your bank account if you give the number.
My local electonics firm Tisco/hanlons will install it for me.
If you could mail me direct on kitaro@actrix,co.nz it would be a lot quicker
than going via forum
I find it amazing Davis dont even care about the bad publicity they get
Karl

NOte I could not get pm thing to work tried for 15 mnins - pig of a system to use !!!!!!!!!!!!!!!!!!!!!!!!
So am posting here hoping you see it

dazza99 · Unread post by **dazza99** » Wed 27/04/2011 17:31

Hello

Has anyone purchased a Davis Vantage Vue from the US, more specifically scientificsales.com?

If so have you had any issues ?

Cheers

Nev · Unread post by **Nev** » Wed 27/04/2011 18:49

dazza99 wrote:Hello

Has anyone purchased a Davis Vantage Vue from the US, more specifically scientificsales.com?

If so have you had any issues ?

Cheers

Hi dazza99,
Thought your query might be better suited to this thread, being the last Davis discussion we had.

Also, here's a couple more recent threads that may be of interest...
Buying a weather station - help
Davis vantage pro 2 - where to buy etc

tgsnoopy · Unread post by **tgsnoopy** » Wed 27/04/2011 20:14

kitaro wrote:Hi tgsnoopy
Are you able to send me a supercap please.

FYI - I did send him some supercaps. I don't currently have any in stock but can get them if others need them.

kitaro · Unread post by **kitaro** » Tue 15/11/2011 15:27

just an update since i replaced supercap on the iss borad in april. Battery has continued ok through winter and is still going. So if your battery is not lasting long supercap probably need replacing.
Thanks to tgsnoopy for providing me with the supertcap
Karl

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