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Weather-station Blues
Posted: Fri 18/02/2011 08:57
by kitaro
does any one know if
weatherdata.co.nz
has a parent company anywhere e,g USA ?
I am having major problems trying to get repairs done to the ISS board - battery holder joint to be re soldered and ICAp replaced.
After 2 weeks no one from their service dept has even contacted me about the fault. I mean how hard it is for someone to ring ?
Have been dealing with their so called Customer Relations Manager.
They don't know what the words Customer service means !
Is there another company I can get parts from ?
I strongly advise people not to deal with
weatherdata.co.nz
their service is non existent
Re: wetarher station blues
Posted: Fri 18/02/2011 09:33
by David
I bought my station from there, fast order processing and delivery, but never had to send in for repairs, and am dreading the day this may happen.
Another member on this forum, Jamie, had to send his in for repairs and they held in for about 2 months. so yes, their repair services do seem poor and slow!
Re: wetarher station blues
Posted: Fri 18/02/2011 09:38
by Tornado Tim
kitaro wrote:does any one know if
weatherdata.co.nz
has a parent company anywhere e,g USA ?
I am having major problems trying to get repairs done to the ISS board - battery holder joint to be re soldered and ICAp replaced.
After 2 weeks no one from their service dept has even contacted me about the fault. I mean how hard it is for someone to ring ?
Have been dealing with their so called Customer Relations Manager.
They don't know what the words Customer service means !
Is there another company I can get parts from ?
I strongly advise people not to deal with
weatherdata.co.nz
their service is non existent
Many People already agree with you on weatherdata's service!
http://www.archertradingpost.com/ is a good place for parts, they are away until the 20th though.
Re: wetarher station blues
Posted: Fri 18/02/2011 12:53
by tgsnoopy
Hmm, I bought in some of the Caps in Jamie's station which are still in stock. I was slack and never quite got around to going over and changing them.
If it's simply a case of resoldering a connection and replacing the caps, I may be able to help.
Send me a PM, I'll dig out the caps later.
Re: weather station blues
Posted: Fri 18/02/2011 15:17
by kitaro
hi folks
Why arent I getting email address from your replies ? Myemail address is right in my profile
Snopy what is a pm ?
Karl
Re: wetarher station blues
Posted: Fri 18/02/2011 16:03
by Orion
Hello, kitaro - just to say a "PM" is a "Private Message" - see the option on the right-hand side beneath a poster's name & details? - have never used it myself but no doubt it's self-explanatory. Best wishes.
Re: wetarher station blues
Posted: Sun 20/02/2011 11:59
by NZ Thunderstorm Soc
I suppose you mean "Weather" station blues? ...unless that is the name of a brand of weather stations?
JohnGaul
NZThS
Re: wetarher station blues
Posted: Sun 20/02/2011 13:01
by jamie
kitaro wrote:After 2 weeks no one from their service dept has even contacted me about the fault. I mean how hard it is for someone to ring ?
Have been dealing with their so called Customer Relations Manager.
They don't know what the words Customer service means !
Is there another company I can get parts from ?
I strongly advise people not to deal with
weatherdata.co.nz
their service is non existent
I had major problems with them through the spring last year too. I lost over 2 full months of data because they were so incompetent at getting simple things done. I ended up just hounding them each day and pressuring them because otherwise nothing got done. Lost a lot of faith in them.
Re: weather station blues
Posted: Wed 23/02/2011 09:48
by kitaro
i have tried
http://www.archertradingpost.com/
They dont even respond to emails.
I am guessing they dont send to nZ
Must be another place in NZ I can get parts from surely !
I have asked weatherdata.co.nz
to send my parts back so I need to source fromdifferent company - I will not deal with weatherdata.co.nz
My station has been out of action for a month now
Re: wetarher station blues
Posted: Wed 23/02/2011 11:43
by tgsnoopy
Have you considered asking in a US weather forum if someone knows a reputable repairer they could assist you securing parts from?
The caps are easy, I just tack them on to other orders. Sadly it's the specialised stuff I can't get that may be your downfall.
Re: wetarher station blues
Posted: Thu 24/02/2011 09:24
by kitaro
Have posted request for information on
http://www.weather-watch.com/smf/index. ... ,16.0.html before for names of suppliers and have just done so again.
Also advised people of poor quality of Davis weather stations maybe someone at Davis will read and take note!
Looks like there is only one agent for Davis in NZ just shows what happens when there is a monopoly in place.
My station parts were returned from Tauraunga if return address on box was correct.
So does weatherdata.co.nz send stuff to Tauranga for repair ?
Re: wetarher station blues
Posted: Thu 24/02/2011 09:59
by tgsnoopy
kitaro wrote:So does weatherdata.co.nz send stuff to Tauranga for repair ?
Not that I am aware of. If you have a full address up here I'd be interested to know what it was.
Note: Not appropriate to post it publicly here, suggested sending it via PM.
Re: wetarher station blues
Posted: Thu 24/02/2011 11:16
by Tornado Tim
tgsnoopy wrote:kitaro wrote:So does weatherdata.co.nz send stuff to Tauranga for repair ?
Not that I am aware of.
Yea I dont think they send stuff to Tauranga they fix it onsite from what I understand.
But I remember seeing a "Davis Instruments NZ" being located in Tauranga.
Google Map Search "Davis Instruments NZ" and it will come up with an address (however its very unspecific).
Re: Weather-station Blues
Posted: Thu 24/02/2011 22:07
by tgsnoopy
Wow, I knew the occupants of that house 30 odd years ago. In fact most of my family expected my brother to marry one of the girls living there.
I live not too far from there so I may do a cold call and see what I can find out.
Re: Weather-station Blues
Posted: Sat 26/02/2011 13:41
by kaimaikid
They do have a parent company that Zoe works under - Scottech
Phone +64 7 847 0646 Fax +64 7 847 0647
Website
www.scottech.net
Physical Address 89 Colombo Street, Frankton, Hamilton, New Zealand, 3204
Postal Address 89 Colombo Street, Frankton, Hamilton, New Zealand, 3204
as that is where I purchased my first one the Ricky now haves.....
best of luck
Re: Weather-station Blues
Posted: Sat 26/02/2011 13:57
by Tornado Tim
I thought Zoe is scottech as well as they are in the same building......
Re: Weather-station Blues
Posted: Sat 26/02/2011 14:53
by kaimaikid
No - Davis is ran as a separate business and she works from home
Re: Weather-station Blues
Posted: Sat 26/02/2011 15:23
by Tornado Tim
kaimaikid wrote:No - Davis is ran as a separate business and she works from home
She was in the office when me and Jamie went there, Scottech was just in the office next door.
Re: Weather-station Blues
Posted: Sat 26/02/2011 21:55
by kaimaikid
Strange as Scottech's manager told me when I recently purchased my station that the two interests are being run as separate businesses and that Zoe does most of her work from home - maybe he got it wrong??
Anyways doesn't change the fact that Scottech is the parent body and the official NZ importer - so if you need to go higher you will have to deal with Davis direct.
Re: Weather-station Blues
Posted: Sun 27/02/2011 18:44
by kitaro
the adress on the box parts came back in is
Kiatonics
electronic design an manufacture
po box 8231
11 cypress st
judea
Tauranga
maybe it was just a box that was spare
Zoe seems to be a one man band as it were/ If she is not there phone is not answered or email responded to.
Anyway I have had the battery holder resoldered to board - done while I waited- no charge !
This firm in Petone will solder the supoercap on when I get it as well.
Now thats excellent service.
The firm is tisco/Hanlons Petone
Re: Weather-station Blues
Posted: Sun 27/02/2011 18:58
by kitaro
Hi tgsnoopy
Are you able to send me a supercap please.
I will make payment direct to your bank account if you give the number.
My local electonics firm Tisco/hanlons will install it for me.
If you could mail me direct on kitaro@actrix,co.nz it would be a lot quicker
than going via forum
I find it amazing Davis dont even care about the bad publicity they get
Karl
NOte I could not get pm thing to work tried for 15 mnins - pig of a system to use !!!!!!!!!!!!!!!!!!!!!!!!
So am posting here hoping you see it
Re: General April Weather
Posted: Wed 27/04/2011 17:31
by dazza99
Hello
Has anyone purchased a Davis Vantage Vue from the US, more specifically scientificsales.com?
If so have you had any issues ?
Cheers
Re: Weather-station Blues
Posted: Wed 27/04/2011 18:49
by Nev
dazza99 wrote:Hello
Has anyone purchased a Davis Vantage Vue from the US, more specifically scientificsales.com?
If so have you had any issues ?
Cheers
Hi dazza99,
Thought your query might be better suited to this thread, being the last Davis discussion we had.
Also, here's a couple more recent threads that may be of interest...
Buying a weather station - help
Davis vantage pro 2 - where to buy etc
Re: Weather-station Blues
Posted: Wed 27/04/2011 20:14
by tgsnoopy
kitaro wrote:Hi tgsnoopy
Are you able to send me a supercap please.
FYI - I did send him some supercaps. I don't currently have any in stock but can get them if others need them.
Re: Weather-station Blues
Posted: Tue 15/11/2011 15:27
by kitaro
just an update since i replaced supercap on the iss borad in april. Battery has continued ok through winter and is still going. So if your battery is not lasting long supercap probably need replacing.
Thanks to tgsnoopy for providing me with the supertcap
Karl